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Privacy and Cookies Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This policy is divided into three parts:
PART A: YOUR PERSONAL INFORMATION
We may collect, store and use the following kinds of personal information:
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
This is your space to track your progress and set goals. It’s your supportive community designed to encourage, motivate and most importantly support your journey.
To help you on your Best-You journey we will support you with a weekly round-up of Best-You activity and a health and happiness Sunday message. If you would prefer not to receive support emails you can opt out by selecting the appropriate settings during your account setup. You can also alter these at any time by visiting your settings page within Best You.
Personal information submitted to us via this website will be used for the purposes specified in this policy or in relevant parts of the website.
We may use your personal information to:
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on the website. You can adjust your privacy settings in the profile section of the website.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
In addition, we may disclose your personal information:
Except as provided in this policy, we will not provide your information to third parties.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Managing your Data
We record and process your data in line with current Data Protection Act legislation which from 25th May 2018 will include the content of the General Data Protection Regulations as amended by UK Law
We will not share your data with other organisations without your agreement and your data will not be transferred outside of UK.
We will either obtain consent from you to process your data or rely on an existing legal basis for the processing of data.
We will regularly review consent to check that the relationship, the processing and the purposes have not changed.
We have processes in place to refresh consent at appropriate intervals, including any parental consents. It is an easy process for individuals to withdraw consent at any time, and we act on withdrawals of consent as soon as we can. Additionally, we don't penalise individuals who wish to withdraw consent, however, it should be noted that we may not be able to provide our services to you without your agreement to process your data - this is for clinical and safety reasons.
How long we keep your personal information
We will keep your personal information for as long as your account remains active
When your account has been inactive for a period of 5 years, we may retain your data for up to 5 years following the end of your involvement with us to comply with one or more of the reasons listed below:
To respond in a timely and accurate way to your questions or complaints.
To demonstrate that we have treated you in line with our clinical and administrative processes.
We may keep your data for longer than 5 years if there are reasons why we can't remove it for lawful, supervisory or practical reasons. We may also keep your data in an anonymised format for research or statistical purposes. Will ensure that your private and personal data is protected at all times and that it is only used for legitimate purposes.
Consent is one of the appropriate lawful basis for processing and have made the request for consent prominent and separate from our terms and conditions when we ask people to positively opt in.
We don't use pre-ticked boxes, or any other type of consent by default in fact we use clear, plain language that is easy to understand and inform you specifically why we want the data and what we're going to do with it.
You have the right to withdraw your consent without detriment to you and you have the right to refuse to consent without detriment. You also have the right to request a copy of the information we hold about you in an easy to read and transferable format
We record consent by storing when and how we were provided with your consent and exactly what you were told at the time.
We will not share your data with other service providers without your agreement and your data will not be transferred outside of the UK.
We regularly review consent to check that the relationship, the processing and the purposes have not changed.
We have processes in place to refresh consent at appropriate intervals. It is an easy process for individuals to withdraw their consent at any time, and we act on withdrawals of consent as soon as we can. Additionally, we don't penalise individuals who wish to withdraw consent.
From 25th May 2018 as a result to the new data Protection Act and GDPR you will have additional rights to: -
Be informed of what data we keep about you
Be able to have access to your data
Request rectification of errors in your data as you may question any data we hold about you if you consider it is incorrect, incomplete or wrong.
Request erasure of your data, sometimes known as the 'right to be forgotten'. You have the right to request that we stop using your data if there is no requirement for us to keep it, however, on some occasions there may be legal or other reasons why we will keep or use your data.
Request that we restrict processing of your data and only use part of your data
Apply for us to provide you with data portability or the request for us to provide your data in an easily transferable format
The right to object to the way we treat your data if you think it is unfair
Request that we do not use automated decision making and profiling when dealing with your data
How to withdraw your consent
You can withdraw your consent at any time. Please contact us at firstname.lastname@example.org if you want to do so.
If you withdraw your consent, we may not be able to provide certain services and information to you.
How to complain
Please let us know if you are unhappy with how we have used your personal information.
You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern. The ICO address is: -
Information Commissioner's Office
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
PART B: COOKIES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use both session cookies and persistent cookies on this website.
Session cookies are essential for this website to function, for example to mark someone as being logged in.
The persistent cookies we use are non-essential but harmless, for example we may use them in order to:
When you use our website, you may also be sent third party cookies.
These are including but not limited to You Tube, Facebook, Twitter, Google+, Linkedin, Pinterest etc.
Our advertisers / service providers may send you cookies. They may use the information they obtain from your use of their cookies:
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies. For example:
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on this website.
You can also delete cookies already stored on your computer. For example:
Again, doing this may have a negative impact on the usability of many websites.
PART C: OUR DETAILS
This website is owned and operated by ICE Creates Limited.
If you have any questions about our cookies or this policy, please contact us:
How to request a copy of your personal data
You can request access to your personal information we hold by emailing email@example.com and requesting a 'Subject Access Request form' or by writing to us at this address:
Ice Creates Ltd
Unit 2-3 Abbots Quay
The data controller responsible in respect of the information collected on this website is ICE Creates Limited.
Our data protection registration number is Z752432X
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